Delivery & Returns Policy

Delivery Information

Updated 12/18/24

Last-Minute Christmas Shipping (UK mainland only)

United Kingdom

Delivery to: United Kingdom, Guernsey, Isle of Man, Jersey, Northern Ireland

Free delivery on all orders

• All Watches & Accessories: Order by 09:00 GMT Thursday 19th December for guaranteed Christmas delivery
• Please allow 1-2 working days for delivery after dispatch.
• Most orders are dispatched within 2 working days, unless a lead-time is specified.
• Watches: as part of our commitment to delivering exceptional quality, some watches are individually hand built upon order. This means your timepiece may have a delivery lead-time. You can find details about this and what to expect on each product page.
• We exclusively rely on DPD or DHL services for shipping watches within the UK. Royal Mail Tracked 24 is our trusted service for shipping straps and other accessories.
• Tracking is available for all UK shipping services.

Europe

Delivery to: Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ireland

Free delivery on orders over €100

• Sadly, we can no longer guarantee Christmas delivery to Europe
• We are delighted to offer EU shipping from the UK via our trusted partner and renowned company Care of Carl in Sweden. Our EU orders undergo a seamless shipping process. Firstly, they are shipped via DHL from Bremont in Henley-on-Thames to Care of Carl. From there, DHL ensures prompt delivery to your address.
• Please allow 7-10 working days for delivery, including dispatch time.
• Watches: as part of our commitment to delivering exceptional quality, some watches are individually hand built upon order. This means your timepiece may have a delivery lead-time. You can find details about this and what to expect on each product page.
• All shipping-related import duties and import taxes are paid by us. There will be no additional shipping charges upon delivery.
• We exclusively rely on DHL services for shipping watches & accessories to Europe.
• Tracking is available for all EU shipping services. Please allow up to 7 working days for tracking to become available.

Rest Of World

Delivery to: Japan, Mexico, Philippines, Singapore, Hong Kong SAR, Malaysia, Qatar, Saudi Arabia, South Korea, Taiwan, United Arab Emirates For delivery to the United States and Australia, please visit us.bremont.com and au.bremont.com, respectively.

Free delivery on orders over £2000

• Sadly, we can no longer guarantee Christmas delivery to Rest of World
• Please allow 7-10 working days for delivery, including dispatch time.
• Watches: as part of our commitment to delivering exceptional quality, some watches are individually hand built upon order. This means your timepiece may have a delivery lead-time. You can find details about this and what to expect on each product page.
• All shipping-related import duties and import taxes are paid by us. There will be no additional shipping charges upon delivery.
• We exclusively rely on DHL services for shipping watches & accessories internationally.
• Tracking is available for all international shipping services. Please allow up to 7 working days for tracking to become available.

Boutique Collection

Buying a Bremont watch should always be a special experience. To help you, we are pleased to offer a collection service from our Manufacturing & Technology Centre, "The Wing" in Henley-on-Thames, and from our Mayfair boutique in central London.

Boutique Collection is a available when you purchase an eligible watch from our website. After adding the watch to your bag, select "Boutique Collection" to choose a Bremont boutique, pick a collection date and time, then proceed to the checkout. An eligible watch that is built and available can be picked up from one week after placing your order. Available dates will be clearly displayed.

Once the order is processed we will contact you by email/telephone to confirm details of the collection.

If you would prefer to make arrangements for purchase and collection directly with a Bremont concierge please call:

The Wing: +44 (0)800 817 4281
Mayfair: +44 (0)207 493 5150

Concierge Delivery

In addition to Home Delivery and Boutique Collection, we are pleased to offer a Concierge Delivery service.

Concierge Delivery is a available when you purchase an eligible watch from our website. After adding the watch to your bag, select "Concierge Delivery", and follow the instructions.

A Bremont concierge will hand-deliver your order right to your door. Standard delivery times apply.

We are able to provide concierge delivery within a 10-mile radius of our Manufacturing & Technology Centre, "The Wing" in Henley-on-Thames and a 5-mile radius of our Mayfair Boutique in central London.

Once the order is processed we will contact you by email/telephone to confirm details of the delivery.

If you would prefer to make arrangements for purchase and delivery directly with a Bremont concierge please call:

The Wing: +44 (0)800 817 4281
Mayfair: +44 (0)207 493 5150

Returns Policy for Bremont.com

Extended returns: Purchases made from Thursday 21st November 2024 can be returned until Sunday 5th January 2025. This means a purchase made on from 21st November will be eligible for return beyond our standard 30 days, giving you extra peace of mind for holiday shopping. Returns must continue to meet the terms outlined in our policy below.

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Returns back to us are free.

You've got 30 days from receipt to request a return and send it back to us if what you've ordered is not quite right. We'll provide you with a printable shipping label to attach to your parcel back to us. You can also return items to your nearest Bremont Boutique for shipment back to our Manufacturing and Technology Centre. However, it is still essential to request a returns reference number as outlined below, and please note that refunds for online purchases cannot be processed at the boutique.

Bremont accepts the return of eligible items purchased from bremont.com, dependent on the following conditions:

• You must notify Bremont of your intention to return an item within 30 days of receipt by emailing concierge@bremont.com or calling +44 (0) 800 817 4281 to receive a returns reference number that must be included with the return.
• The item for return must be received by Bremont within 14 days of issue of the returns reference number.
• Each unwanted item must be returned in an identical condition to that in which it was received by you, defining this condition as new, unworn, unaltered; displayed in its original packaging with all supplied papers. For watches this typically includes:
• All packaging boxes
• Watch wallet or watch roll
• Dust Bag
• Technical Notes booklet
• Warranty Card
• Any spare strap included
• Watch tool
• Any spare links from altered bracelets

• Should the return parcel incur loss or damage, you will be liable for the costs associated with said loss or damage.
• All items will be thoroughly inspected prior to any refund or exchange being made. Disregarding original manufacturing defects where relevant: if an item is returned damaged and is in need of any refurbishment, the costs associated with any relevant repairs and/or refurbishment will be deducted from any refund otherwise due to you.
• Watches may be returned to one of our Bremont Boutiques but will be subject to the same inspection. It is still essential to request a returns reference number as outlined above, and please note that refunds for online purchases cannot be processed at the boutique.
• You may be eligible to exchange an item should any unwanted goods be returned in identical condition as received. However, please note that Bremont is not obliged to agree to make any exchange and is entitled to treat any attempted exchange of goods as a simple return. Notwithstanding the above, any exchanges are subject to availability (and any balance of the purchase price owed being duly paid together with additional postage and or other dispatch costs of the exchange item).
• Returns made in accordance with these credited to the original payment method and will be made within 14 days from receipt of return.